RIGHT OF WITHDRAWAL
According to Law 1480 of 2011, you have a period of five (5) business days from the day you received the products to exercise the right of withdrawal. In the case of return due to purchase withdrawal, we will refund the amount of the products that have been returned by the same means in which the payment was made.
According to Colombian legislation, the right of withdrawal only applies for purchases made by non-traditional or distance means. If you make use of this right, all the expenses that imply the return must be assumed by you. To make this right effective, contact the advisor who assisted you in your purchase by WhatsApp.
CONDITIONS TO MAKE USE OF THE RIGHT OF WITHDRAWAL:
1. The garment has not been worn.
2. Have all your labels.
3. Not being dirty.
4. Have no traces of use of deodorants or makeup with chemicals that discolor or deteriorate fabrics.
5. Have no traces of use of chemicals or bleach.
6. Do not present faded.
7. The garment should not have been altered or modified by the consumer.
8. The shape of the garment must be perfect.
9. The print, appliqué or embroidery must not have inconsistencies due to washing, ironing or adulteration.
10. Be in perfect condition for later sale to another consumer.
You must send the purchased garment(s) ) by carrier from Monday to Friday to the following address in the name of:
Name: Goretty Medina.
Address: Cra 45 # 80 – 210 BARRANQUILLA.
< br />To return money to an account, you must send us to our email attaching a bank certification of a savings or current account with the following information:
• Full name
• Citizenship ID
• Account number
• Type of account
The money will be returned within a maximum period of 30 calendar days, counted from the date on which the garments are received and identified in our warehouse and the receipt of the bank information, as long as the right of withdrawal has been exercised. withdrawal within the legal term. The expenses or costs that entail the return of the product to GORETTY MEDINA, will be assumed in its entirety and without exception by the consumer.
NOTE: In the events that the consumers carry out returns of the garments under the shipment against delivery or payment by the recipient modality, the garment will NOT be received by the Company and the traceability, loss, care and/or recovery of the garment will be the sole responsibility of the consumer before the transport company contracted by this one.
The expenses or costs that entail the return of the product to GORETTY MEDINA, will be assumed in its entirety and without exception by the consumer.
NOTE: In the events that consumers make returns of the garments under the shipping against delivery or payment by the recipient modality, the garment will NOT be received by the Company and the traceability, loss, care and/or recovery of the garment before the company will be the sole responsibility of the consumer. transport contracted by it.